iCloud.com’s Mail app hides a function that may additionally journey you up. You’ll be able to set guidelines at iCloud.com that have an effect on incoming and filed messages on Apple’s servers earlier than they attain the Mail app in your gadgets. These guidelines are separate from the Mac model of Mail and take priority over any native filtering or sorting set on any mail software program you utilize on an iPhone, iPad, or Mac.
The impact of this may be that messages wind up in locations you didn’t anticipate with none motion in your half. You’ll be able to test for guidelines at iCloud.com by following these steps:
- Log in to the Mail net app at iCloud.com.
- Click on the gear icon on the prime of the left-hand navigation bar.
- Click on Guidelines.
When you see something on this area, test to see if any apply to recipients, topics, or different patterns you’re having issues with.

You can even test for native filtering within the Mac Mail app at Mail > Settings > Guidelines. There, you’ll want to choose a rule and click on Edit to view its impact.
For different mailhosts, you possibly can log in to their net interface to see if guidelines set there are inflicting points. I exploit Fastmail for my predominant electronic mail account, and the service presents each filtering controls and mail guidelines in Settings.

This Mac 911 article is in response to a query submitted by Macworld reader Michael.
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