Below Undertaking 624, Verizon goals to unravel clients’ issues rapidly and supply round the clock help. Verizon stated that whereas AI was part of the combination, difficult queries that require human cognition could be dealt with by human representatives. Verizon does not appear to be sticking to that resolve, with many subscribers complaining they’ve largely needed to cope with AI, and the expertise has been disappointing.
it’s trash and the extent one help individuals gaslight the hell out of you
–StrictSchedule3113, Reddit consumer, September 2025
Clients aren’t happy, although. Apparently, it is onerous to pay money for buyer representatives, and AI bots are inept at fixing queries. Clients maintain getting handed round by totally different bots, and if they’re fortunate sufficient to talk to help employees, they’re usually clueless about what to do.
It is terrible. 11 totally different bots tried to assist me. I stored being handed round. Concern nonetheless not resolved.
–neverenough14, Reddit consumer, September 2026
Invoice retains getting greater and larger, but we’re paying for them to have a robotic not an individual.Â
–Dunnomyname1029, Reddit consumer, September 2025
AT&T, T-Cellular, and Verizon have all been claiming that they’re the very best community, however the reality is, most clients care extra in regards to the total worth than the negligible variations in service high quality. What can actually make a distinction, although, is outstanding customer support, however in the intervening time, Verizonbarely appears to be retaining it collectively.
We’ve requested Verizon to remark and can replace the article if we get a response.
“Iconic Telephones” is coming this Fall!
Rediscover among the most unusual and memorable telephones of the final 20 years! “Iconic Telephones” is a fantastically illustrated guide that we have been engaged on for over a 12 months – and it is popping out in only a couple quick month!
